Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to business markets in the UK and the Netherlands, is pleased to announce that it has acquired Exactive Holdings Limited (“Exactive”). Continue reading Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions
airBaltic improves Facebook Messenger chatbot
Latvian airline airBaltic has further improved its Facebook Messenger chatbot, by adding an option for passengers to send their travel itinerary from their profile on airBaltic website to the Facebook Messenger. Continue reading airBaltic improves Facebook Messenger chatbot
iQor Enhances its Speech Analytics Platform to Help Deliver Better Customer Experiences
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced the release of its newly enhanced customer speech analytics platform. Continue reading iQor Enhances its Speech Analytics Platform to Help Deliver Better Customer Experiences
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. Continue reading Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Hootsuite Takes Social Listening to a Whole New Level
Hootsuite, the global leader in social media management unveiled its new listening solution Insights Powered by Brandwatch. The tool integrates directly into the Hootsuite dashboard, allowing businesses to elevate consumer intelligence by finding and analyzing the most pertinent and complex conversations surrounding their brand. Continue reading Hootsuite Takes Social Listening to a Whole New Level
Genesys Acquires nGUVU
Genesys® has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance. Continue reading Genesys Acquires nGUVU