Puzzel, a leading cloud-based contact centre software provider, has reached the finals of this year’s Directors Club® UK National Innovation Awards®. The company has been nominated in two categories: Innovations in Cloud Contact Centre for Puzzel’s new Agent Application and Innovations in Customer Interaction Automation for Puzzel’s Agent Assist solution. Continue reading Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories
The Entertainer selects Mapp to drive insight-led customer engagement
Mapp Digital, the cloud-based digital marketing provider, has been appointed by The Entertainer to help it to enhance its online engagement strategy following its acquisition of Early Learning Centre. Continue reading The Entertainer selects Mapp to drive insight-led customer engagement
Zendesk Releases Annual State of Messaging 2020 Report
Zendesk released State of Messaging 2020, the third annual report featuring expert commentary and in-depth analysis of the biggest trends in conversational business and the rapidly evolving messaging industry. Continue reading Zendesk Releases Annual State of Messaging 2020 Report
LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace
LogMeIn is making it easier for customer support teams to meet evolving customer expectations and solve issues faster with better access to information. By providing improved real-time guidance and knowledge management tools to agents, LogMeIn continues to enhance its award-winning Bold360 AI-powered customer engagement suite that delivers both better agent and customer experiences. Continue reading LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace
Business Continuity is Just One Benefit from Working at Home
Companies around the world are telling employees to work from home to protect themselves from catching the Coronavirus and stop it spreading. Business continuity is not the only reason for employees to work from home, remote working increases productivity, results in a happier and healthier workforce and encourages employees to remain in the business for longer. Continue reading Business Continuity is Just One Benefit from Working at Home
IMImobile enables Hyundai to use Whatsapp Business for customer service
Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service