Zendesk released State of Messaging 2020, the third annual report featuring expert commentary and in-depth analysis of the biggest trends in conversational business and the rapidly evolving messaging industry. Continue reading Zendesk Releases Annual State of Messaging 2020 Report
LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace
LogMeIn is making it easier for customer support teams to meet evolving customer expectations and solve issues faster with better access to information. By providing improved real-time guidance and knowledge management tools to agents, LogMeIn continues to enhance its award-winning Bold360 AI-powered customer engagement suite that delivers both better agent and customer experiences. Continue reading LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace
Business Continuity is Just One Benefit from Working at Home
Companies around the world are telling employees to work from home to protect themselves from catching the Coronavirus and stop it spreading. Business continuity is not the only reason for employees to work from home, remote working increases productivity, results in a happier and healthier workforce and encourages employees to remain in the business for longer. Continue reading Business Continuity is Just One Benefit from Working at Home
IMImobile enables Hyundai to use Whatsapp Business for customer service
Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service
InMoment Confirms Completion of MaritzCX Transaction
InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, confirmed the completion of the MaritzCX transaction. Continue reading InMoment Confirms Completion of MaritzCX Transaction
Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
Zendesk announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. Continue reading Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer