Calabrio, the customer experience intelligence company, has been named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM). This is the fourth consecutive year Calabrio has been named a Visionary for its ability to execute and completeness of vision. Continue reading Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management
Zoovu Acquires Clever
Global AI-driven conversational search platform, Zoovu, announced that it has acquired Belgium-based company, Clever. This move enhances Zoovu’s current offering by adding NLP and a sophisticated Intent Engine. Continue reading Zoovu Acquires Clever
Clarabridge Announces Breakout Growth in 2019
Clarabridge experienced a ground-breaking year in 2019, seeing significant growth in its analytics solution and increasing its footprint in key industry verticals such as financial services, healthcare, digital commerce, CPG, transportation and retail. Continue reading Clarabridge Announces Breakout Growth in 2019
VCC Live Secures $2.4M in Series A Funding From Venture Capital and Private Equity Firm PortfoLion
VCC Live, A Cloud-based Contact Center Software provider, has secured a $2.4M investment from Budapest-based venture capital and private equity firm, PortfoLion. The funds will be used to accelerate product development and expand internationally. Continue reading VCC Live Secures $2.4M in Series A Funding From Venture Capital and Private Equity Firm PortfoLion
Medallia Completes Acquisition of LivingLens
Medallia, the global leader in experience management announced it has completed the acquisition of Liverpool-based video feedback platform provider, LivingLens. Continue reading Medallia Completes Acquisition of LivingLens
HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. Continue reading HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability