Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. Continue reading Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution
PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security
PCI Pal®, the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe. Continue reading PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security
Oracle Helps Major Insurer Streamline Customer Experience
F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on virtual desktop infrastructure (VDI) to serve nearly 700,000 customers across the United States. F&G’s VDI includes business critical cloud collaboration, contact centre, ERP and customer experience applications. Continue reading Oracle Helps Major Insurer Streamline Customer Experience
CFI Group Selects Medallia to Deliver Exceptional Digital Experiences to Citizens
Medallia announced that CFI Group has partnered with Medallia to provide 10 websites across six federal agencies the power to understand in-the-moment digital user experiences and take intelligent action to improve them. Continue reading CFI Group Selects Medallia to Deliver Exceptional Digital Experiences to Citizens
Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations
Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations. Continue reading Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations
Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners
Evolve IP®, the world’s leading provider of Purpose-Built® cloud solutions announced that it has released Voice2Teams for white label partners in the United Kingdom. Voice2Teams allows Evolve IP partners to take advantage of the rapid adoption of Microsoft Teams by integrating the solution with its analyst-acclaimed communications platform from Cisco. Continue reading Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners