TELUS Corporation and its global arm, TELUS International – a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands, today confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. Continue reading TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International
NI Water Launches Online Virtual Assistant for ‘Free Flowing’ Information
In a bid to make customer queries as effortless as possible, NI Water has launched an online virtual assistant. Continue reading NI Water Launches Online Virtual Assistant for ‘Free Flowing’ Information
More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally
Today’s businesses need to deliver more than personalized products and offers, they need to deliver on customer expectations for security and convenience at every moment. Experian’s annual Global Identity and Fraud Report found that the keys to meaningful online customer engagement are identifying and recognizing consumers time after time. Continue reading More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally
Pega makes Low-Code App Development faster And easier with new Pega Express
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced Pega Express™ – a new low-code software development methodology seamlessly integrated within Pega Platform™. Continue reading Pega makes Low-Code App Development faster And easier with new Pega Express
Nectar Expands its Diagnostic Capabilities across the Contact Centre Network
Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact centre monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings.
Continue reading Nectar Expands its Diagnostic Capabilities across the Contact Centre Network
Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent
Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centres in the United States leveraging technology from Interactions, a leading conversational AI company. Continue reading Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent