Stroitelny Dvor, one of the largest Russian DIY retailers, has completed the overhaul of its geographically distributed contact centre. Within the project, the retailer’s contact centre migrated from Avaya platform to a Russian solution, Noda Contact Center, which enabled the company to automate the work of its contact centre facilities in Tumen and Tomsk and boost the system’s fault tolerance under peak loads. Continue reading Stroitelny Dvor Migrates From Avaya To Noda Contact Center Platform
Altura partners with RingCentral
Altura, a leading provider of unified communications and network solutions announced it has joined RingCentral’s award-winning channel partner program. Altura will bring RingCentral’s cloud communications and contact centre solutions to US enterprises across multiple sectors, including healthcare, government, and education. Continue reading Altura partners with RingCentral
CallGuard wins for the fourth year in a row at the PCI Excellence Awards
Eckoh is celebrating its patented payment security solution proving, once again, that it meets more than just PCI DSS compliance. Continue reading CallGuard wins for the fourth year in a row at the PCI Excellence Awards
TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds
TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. Continue reading TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds
NICE Robotic Process Automation Accelerates Attended Automation Development and Opportunity Discovery
NICE announced that its Robotic Process Automation (RPA) offering includes new capabilities that fast-track attended automation discovery, development and human to robot collaborations. NICE RPA version 7.2 empowers smarter identification of the best processes to automate, provides business context on each and helps benchmark the best option, boosting operational efficiencies and return on investment (ROI). Continue reading NICE Robotic Process Automation Accelerates Attended Automation Development and Opportunity Discovery
PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation
Vonage, a global business cloud communications leader announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation