Diabolocom development strategy has materialized through the acquisition of new European customers and anticipates 30% growth in 2020. To support this ambition, 30 positions will be opened to new talents. Continue reading Diabolocom on Top of the Market in 2020
Mid Europa Invests in M+ Group
Mid Europa Partners, the leading buyout investor focused on the growth markets of Central and Eastern Europe, announced the agreement to merge its portfolio company, CMC İletişim ve Çağrı Merkezi Hizmetleri A.Ş. (“CMC”), with Meritus Upravljanje d.o.o. (“M+ Group”), in return for a 30% equity stake in the combined group. Continue reading Mid Europa Invests in M+ Group
CardEasy wins 2020 ‘PCI Award for Excellence’
Syntec won its fourth successive PCI Award for Excellence at this year’s prestigious PCI London event for its CardEasy payment security system, in recognition of compliance solutions provided to specialist insurer Hiscox (a FTSE 100 company with offices in 14 countries) and also Avon, the global beauty, household and personal care firm. Continue reading CardEasy wins 2020 ‘PCI Award for Excellence’
PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation
Vonage, a global business cloud communications leader, announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation
Tealium and Invoca Partner to Orchestrate Better Customer Experiences
Tealium, the trusted leader in real-time customer data orchestration, and Invoca, the leading enterprise provider of AI-powered call tracking and conversational analytics announced a strategic partnership that enables organizations to combine customer data and conversational analytics insights in real time to better inform contact centre interactions and optimize the caller experience. Continue reading Tealium and Invoca Partner to Orchestrate Better Customer Experiences
BT completes 100% onshoring of customer service calls to the UK and Ireland
BT has completed its commitment to answer 100% of customer service calls in the UK and Ireland a year ahead of schedule to deliver the most personal and local service to its customers. Continue reading BT completes 100% onshoring of customer service calls to the UK and Ireland