Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, has revealed 10 Intelligent Automation Predictions for 2020 – looking at how Intelligent Automation is poised to transform organisations over the next 12 months. Continue reading Kofax Reveals Top 10 Intelligent Automation Predictions for 2020
David’s Bridal debuts Zoey messaging concierge powered by LivePerson
David’s Bridal, the nation’s leading bridal and special occasion authority, announced the debut of their messaging-powered experience for customers, led by concierge bot Zoey. Continue reading David’s Bridal debuts Zoey messaging concierge powered by LivePerson
PCI Pal® Advances to a Cisco Preferred Solution Partner
PCI Pal, the secure payments provider to contact centres and businesses taking Cardholder Not Present (CNP) payments, announced that it has been selected as a Preferred Solution Partner by Cisco. Following rigorous tests to ensure seamless integration with Cisco technologies, PCI Pal’s Agent Assist and IVR payments achieved Cisco compatible certification. Continue reading PCI Pal® Advances to a Cisco Preferred Solution Partner
Provana announces acquisition of TriVium Systems
Provana, a leading provider of best-in-class solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a leading provider of call recording, reporting, and analytics solutions. Continue reading Provana announces acquisition of TriVium Systems
PwC Joins the Qualtrics Partner Network
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, and part of SAP, announced that PwC will join the Qualtrics Partner Network. Continue reading PwC Joins the Qualtrics Partner Network
Confirmit Named Finalist in Global Stevie® Awards Competition
Confirmit, the leading global solutions provider for Customer Experience, Employee Experience, and Market Research, was named a Stevie® Award Finalist for the Business Intelligence Solution category. Continue reading Confirmit Named Finalist in Global Stevie® Awards Competition