SYNNEX Corporation announced its plan to separate into two publicly traded companies: comprising of SYNNEX Technology Solutions, a leading IT distribution, services and integrated solutions company, and Concentrix, a leading global CX solutions company. Continue reading SYNNEX Announces Plan to Separate into Two Industry-Leading, Publicly Traded Companies
Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience
Google Cloud and Lowe’s announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe’s deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. Continue reading Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience
Bundesliga Goes All-In on AWS to Revolutionize Football Viewing Experience
Amazon Web Services, Inc. (AWS), an Amazon.com company, announced that Germany’s Bundesliga has selected AWS as its official technology provider to deliver more in-depth insight into every live broadcast of Bundesliga games and enable new personalized fan experiences. Continue reading Bundesliga Goes All-In on AWS to Revolutionize Football Viewing Experience
VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
VoicePort, has announced an agreement with LivePerson, a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Continue reading VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications
Vonage, a global leader in business cloud communications, has partnered with the University of Pennsylvania’s (Penn) Information Systems & Computing Department (ISC) to power communications for more than 14,000 faculty and staff on its main campus in Philadelphia, PA. Continue reading University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications
Sabio Group extends European customer experience capability with acquisition of Team vision
Sabio Group has announced the acquisition of Team vision, a specialist provider of contact centre and CX solutions. The acquisition supports Sabio’s goal of becoming a dominant player in the European customer experience market and delivers critical scale for the company in Spain with the expanded organisation now holding a 24% market share. Continue reading Sabio Group extends European customer experience capability with acquisition of Team vision