CPM UK has been awarded an exciting new contract working with Samsung Electronics UK. Continue reading CPM awarded exciting contract for Samsung Electronics UK
What makes a good partner programme? 5 Steps to Success
Leveraging partnerships is good for business but the channel landscape is changing. Tomorrow’s winners will truly engage with their partners says Rob Wiles at Puzzel. Here, he shares 5 top tips for building a supportive channel ecosystem. Continue reading What makes a good partner programme? 5 Steps to Success
Euroconsumers to Enhance Customer Experience with Vonage
Vonage announced that Euroconsumers, a cluster of consumer organizations, via its Test-Achats subsidiary, has selected Vonage’s contact centre solution to better serve its customer-base by delivering exceptional experiences. Continue reading Euroconsumers to Enhance Customer Experience with Vonage
Conduent Introduces Augmented Reality Solution to Transform the Customer Experience
Conduent announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines. Continue reading Conduent Introduces Augmented Reality Solution to Transform the Customer Experience
Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution
Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution
Sharpen Names Ric Kosiba Chief Data Scientist
Sharpen Technologies, developers of the agent-first omnichannel cloud contact centre platform announced that industry veteran Ric Kosiba has been named chief data scientist. Continue reading Sharpen Names Ric Kosiba Chief Data Scientist