Twilio, the leading cloud communications platform announced the addition of Verified SMS to the Twilio platform, making it possible for the customers that rely on Twilio to send authenticated and branded SMS. With Twilio, the complexity of authentication across channels is abstracted away, helping to future-proof businesses for a new era of communication where trust is a prerequisite for customer engagement. Continue reading Twilio Enables Businesses to Send Verified, Branded SMS so Consumers Can Trust the Authenticity of the Content They Receive
Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from Opus Research for Third Consecutive Year
Verint® announced it has been ranked among the top Intelligent Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning, Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions. Continue reading Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from Opus Research for Third Consecutive Year
AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics
AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS. Continue reading AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics
LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital
LogMeIn, a leading provider of cloud-based connectivity, today announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. Continue reading LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure
Aspect announces the general availability of Aspect Workforce Management™ v19 on Microsoft Azure. This represents a critical step taken on Aspect’s product roadmap toward offering its full suite of cloud contact centre software solutions in a cloud-neutral deployment, enabling businesses to adopt and utilise enterprise-class software on the premises or cloud environment of their choice. Continue reading Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Seventh Consecutive Year
Noble Systems Corporation, a global leader in omnichannel contact center technologies, has received the Frost & Sullivan 2019 Market Share Leadership Award for the North American Outbound Dialing Systems market. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Seventh Consecutive Year