8×8 announced that its technology platform and world-class Elev8 Partner Program have been expanded to include Value-Added Resellers (VARs). After growing the referral partner program this year to more than 1,000 active channel agents, and investing further in enablement and technology integration, 8×8 is now making its platform available for the global VAR community. Continue reading 8×8 Expands Technology Platform and World-Class Elev8 Channel Partner Program to Include VARs
Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Continue reading Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
Leading InsurTech Company BIMA Develops New Life and Health Insurance Products With OutSystems
OutSystems, provider of the number one low-code application development platform announced that BIMA is using the OutSystems low-code platform to build customer engagement web and mobile apps for its new direct-to-consumer life and health insurance products. Continue reading Leading InsurTech Company BIMA Develops New Life and Health Insurance Products With OutSystems
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-market plans and use case expansion for its industry-leading analytics platform, Eureka. Continue reading CallMiner Secures $75M Investment from Goldman Sachs
Securitas future-proofs resilience of emergency response services with IPI partnership
IPI, the digital contact centre specialist announced it has been working in partnership with global security solutions provider, Securitas, to future-proof the resilience of Securitas UK operational emergency response services. Continue reading Securitas future-proofs resilience of emergency response services with IPI partnership
Stay ahead of the game with high volume contact handling
According to research from Salesforce, 80% of customers say that the experience a company provides is as important as its products and services. It is now more vital than ever for contact centres to be able to cope with high levels of demand, because customers are demanding better experience from every service. Contact centres need to be reachable anytime, anywhere and by any means.
Continue reading Stay ahead of the game with high volume contact handling