Selligent, the intelligent omnichannel experience platform announced that it has joined Cisco’s SolutionsPlus program, bringing customer experience-driven solutions to Cisco’s customers. Selligent complements Cisco’s new Cognitive and Collaborative Contact Center suite of products, delivering powerful technology that enables businesses to execute and influence the entire customer journey. Continue reading Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre
Verint Announces Plan to Separate into Two Independent Publicly Traded Companies
Verint® announced that its Board of Directors has unanimously approved proceeding with a plan to separate Verint into two independent companies: one of which will consist of its customer engagement business, and one of which will consist of its cyber intelligence business. Verint expects to complete the separation shortly after the end of Verint’s next fiscal year ending January 31, 2021. Continue reading Verint Announces Plan to Separate into Two Independent Publicly Traded Companies
AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts
Amazon Web Services (AWS), an Amazon.com company announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve customer experience and identify crucial customer feedback. Continue reading AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts
The insider’s guide to WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer engagement. Nick Smith shares 5 ways to become a WFM guru… Continue reading The insider’s guide to WFM
Damart Bridges Analogue-Digital Divide with Avaya
Damart, a leading European fashion brand, has revamped its customer experience, so that even the most traditional order methods – such as those using the postal service – are digitally integrated, using technology from Avaya. Continue reading Damart Bridges Analogue-Digital Divide with Avaya
Moneypenny creates dedicated legal Live Chat team to meet demand
As the world’s leading provider of outsourced communications, Moneypenny has created a dedicated legal live chat team. The team has been created in order to meet rising demand for live chat among the UK’s legal profession. Continue reading Moneypenny creates dedicated legal Live Chat team to meet demand