Questback, a global leader in experience management, has entered into a new agreement with the Automobile Association (the AA), a British motoring association that provides roadside assistance and financial services, to deliver additional employee feedback and continuous listening to the firm’s workforce. Continue reading Questback to Drive Improved Employee Experience Insights for the AA
LivePerson Survey: Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands
LivePerson, a global leader in conversational commerce solutions announced the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading LivePerson Survey: Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands
OnviSource Releases its New Multi-Engine and Proprietary Artificial Intelligence Software
OnviSource announced it has started the deployment of its AI-driven solutions powered by its new proprietary Artificial Intelligence software, called iMachine™. iMachine is the AI technology for Company’s multichannel and advanced analytics, robotic process automation (RPA) and intelligent virtual agent (IVA) or smart bot. Continue reading OnviSource Releases its New Multi-Engine and Proprietary Artificial Intelligence Software
Moro and Avaya Join Forces to Deliver Digital Transformation Project at DEWA
Data Hub Integrated Solutions LLC (Moro), a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have signed a memorandum of understanding (MoU) with Avaya that will kick-start a full digital transformation project for DEWA’s contact centre, led by Moro as a Tier 1 reseller. Continue reading Moro and Avaya Join Forces to Deliver Digital Transformation Project at DEWA
Servion renews three major contact centre Cisco Certifications
Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced it has renewed three major Cisco certifications consolidating its membership of the select group of partners able to deploy, integrate, and manage Cisco Contact Center solutions globally. Continue reading Servion renews three major contact centre Cisco Certifications
Speechmatics raises £6.35 million to fund global expansion
Speechmatics, the leader in machine learning and automatic speech recognition, has raised £6.35m in Series A funding led by AlbionVC; IQ Capital followed on in this round along with several angel investors. Continue reading Speechmatics raises £6.35 million to fund global expansion