Mitel Puts Customers First in Portfolio Update Following Aastra Merger

PRESS RELEASE: Mitel®, a global leader in business communications, today provided an update on product portfolio integration following its merger with Aastra. The strategy focuses on a powerful global portfolio that is designed to address the requirements of regional markets, protects the investment of existing customers and delivers a common desktop communications experience, with a clear migration path to cloud communications. Continue reading Mitel Puts Customers First in Portfolio Update Following Aastra Merger

Medallia Native Text Analytics Solution Now Available in 39 Languages

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, is adding expansive new native multi-lingual capabilities to Medallia Text Analytics, a key part of its CEM platform. These new capabilities allow businesses to analyze customer issues found in unstructured data in 39 languages, bringing the voice of the customer into a company’s daily business decisions everywhere the company operates. Continue reading Medallia Native Text Analytics Solution Now Available in 39 Languages

New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

PRESS RELEASE: Vocalcom, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom’s Effortless Contact Center™ solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions. Continue reading New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

Aspect Software Welcomes Laura Clayton McDonnell As Senior Vice President of North American Sales

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back office and award-winning cloud solutions, today announced the appointment of Laura Clayton McDonnell to senior vice president of North American sales. Clayton McDonnell, a technology industry veteran, is tasked with driving growth in Aspect’s fundamental sales agenda for the company’s SaaS, cloud, hybrid, and on-premise customer experience solutions. Continue reading Aspect Software Welcomes Laura Clayton McDonnell As Senior Vice President of North American Sales

Fonality Issued Patent for Presence Management Technology Used in its Heads Up Display Tool

PRESS RELEASE: Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that it has been issued a U.S. patent for the centralized presence management of local and remote users used in its popular Heads Up Display application. Continue reading Fonality Issued Patent for Presence Management Technology Used in its Heads Up Display Tool

8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions announced that the 8×8 Virtual Office SuiteApp and the Virtual Contact Centre SuiteApp have achieved ‘Built for NetSuite’ verification. 8×8’s cloud communications SuiteApps, built using NetSuite’s SuiteCloud Computing Platform, provide NetSuite customers with a tightly integrated business telephony and contact centre solution that simplifies the execution, management and reporting of day-to-day customer interactions. Continue reading 8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14. With enhancements to the Business User Interface (BUI) and mobile Web support, CXP Pro 14 creates a comprehensive software platform to build, deploy, manage and analyze customer self-service applications across multiple channels, including Interactive Voice Response (IVR), interactive text, mobile Web, and social media. Continue reading Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience