Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS) Level 1 secure payments across all engagement channels. Continue reading Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels
Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Medallia, the global leader in experience management announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call centre channels. Continue reading Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Dynamic Yield Launches Affinity-Based Personalization
Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced the release of Affinity-Based Personalization – a new capability allowing brands to leverage automatically generated user affinity profiles to easily build a new class of user segments and deliver highly-targeted experiences across channels. Continue reading Dynamic Yield Launches Affinity-Based Personalization
Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio
Avaya previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio
Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
Medallia, the global leader in experience management announced it has acquired Crowdicity, the idea and innovation management platform that drives continuous innovation at scale. Continue reading Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Merchants, a customer management partner specialising in the business process outsourcing industry announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. Continue reading Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project