InMoment, the leading provider of Experience Intelligence (XI) announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework. Continue reading InMoment Announces New XI Transformational Framework
Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, has appointed Marc Cremer as Executive Vice President of Sales for North America. Cremer will be responsible for leading Semafone’s direct, partner, and channel sales teams as well as growing strategic relationships with high-value customers and partners. Continue reading Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America
Company productivity held back as employees are not able to access information, research report finds
New research from 8×8 reveals that on average UK employees waste two hours every week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver. Continue reading Company productivity held back as employees are not able to access information, research report finds
Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Supporting the 2020 Vision in Hertsmere’s Corporate Plan to work with their citizens to improve their communities and places, by investing in Netcall’s low-code technology. Continue reading Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience
Avaya previewed the Avaya IX Onespace, an industry-first solution in unified communications and collaboration industry, that expands the capabilities of Avaya IX Workplace UC solutions with an all-in-one, highly customizable, intelligent workspace that ingrates multiple channels into a single view. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience
Welcome to the new world of self-scheduling for frontline employees
As companies embrace digital possibilities to empower their workforce and re-define the customer experience, Magnus Geverts takes a closer look at what’s next for WFM. Here, he explores how self-scheduling technology is raising the bar for employee autonomy, ushering in a new era of contact centre freedom… Continue reading Welcome to the new world of self-scheduling for frontline employees