Sykes, a leading provider of customer engagement services and multichannel demand generation, will collaborate with global health service company Cigna to support delivery of service experience for customers, augmented with intelligent agent assistance, robotic process automation (RPA) and intelligent automation (IA) services. These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. Continue reading SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform
Automation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots
Automation Anywhere, a global leader in robotic process automation (RPA), announced that it has acquired Klevops, a privately-held company based in Paris. Continue reading Automation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots
Wireless Advocates Selects Synchronoss Digital Experience Platform for Digital and Retail Customer Journeys
Synchronoss a global leader and innovator in cloud, messaging, digital and IoT platforms and products announced a partnership with Wireless Advocates, a leading provider of wireless products and services, both in more than 600 retail locations across the United States and online. Continue reading Wireless Advocates Selects Synchronoss Digital Experience Platform for Digital and Retail Customer Journeys
Genesys Awarded GSA’s New Contact Center SIN for Automation
The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to constituents across multiple communication channels, including phone, text, webchat and social. Continue reading Genesys Awarded GSA’s New Contact Center SIN for Automation
Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform
Temasys announced that it has released a fully-certified zero-code component that makes it simple for developers to embed Temasys’ Skylink real-time communications into applications developed on the Appian low-code platform. Continue reading Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform
SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision
SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced a new portfolio of customer experience applications and key differentiators among industry peers. Continue reading SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision