Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions and TantaComm, a leading global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, today announced the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Continue reading Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Nimble, a leader in social business relationship management, today announced a new integration with Talkdesk, which will automatically pair everything from a customer’s contact history—including tickets, notes and cases from helpdesk systems—with the rich customer data provided by a Nimble contact record for efficient business engagement. By allowing users to update and manage their tasks and contacts between both platforms, the integration allows businesses to effectively create virtual, social call centers for sales teams. Continue reading Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

snom technology AG, leading developer and manufacturer of IP handsets and Centile Telecom Applications, the leading European Unified Communications platform developer, today announced their partnership to deliver business-class Unified Communications services to operators and services providers in the UK. Continue reading Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

UK consumers less tolerant to poor service than US counterparts, finds research

NVM logo jpgNew research from NewVoiceMedia reveals that UK consumers are less tolerant to poor customer service than those in the US. Coupled with findings that they spend more prior to switching to a competitor, UK businesses are losing twice as much as American companies each year¹. But service should remain a top priority for US firms, as Americans are twice as likely to tell others about a bad experience. Continue reading UK consumers less tolerant to poor service than US counterparts, finds research

Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cicero Inc., a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience. Continue reading Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Redglaze Group Deploys SugarCRM To Drive Business Optimization, Deliver Superior Customer Experience

SugarCRM, the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market announced that Redglaze Group, a group of eight companies providing products and services to the construction industry, has deployed Sugar as its CRM solution. Deployed widely across the business and accessible to the majority of Redglaze Group employees, Sugar helps the multi-faceted businesses drive efficiency and deliver an exceptional customer experience. Continue reading Redglaze Group Deploys SugarCRM To Drive Business Optimization, Deliver Superior Customer Experience

LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

LiveOps Inc., the global leader in cloud contact centre and customer service solutions announced the opening of a local data centre to better serve the needs of its growing Australian and New Zealand customer base and partner network. The data centre is located in Sydney, NSW. Continue reading LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data