Talkdesk, the cloud contact center for innovative enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. Continue reading Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support
Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services
Thoughtonomy, the leading Intelligent Automation platform provider, is working with Wiltshire Council to transform the way it delivers services to residents as part of its long-term automation strategy. Continue reading Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services
IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive
Global communications software provider IMImobile announced that it has conditionally agreed to acquire 3Cinteractive Corp. (3C) a private US, cloud-based mobile customer engagement platform company. This will see IMImobile acquiring complementary product capabilities and a new blue-chip customer base in North America. Continue reading IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive
Allianz Appoints MaritzCX as Partner for Their New Global Customer Experience Programme
MaritzCX, the leading provider of customer experience software and service solutions, supports Allianz in further strengthening the customer-focused culture of the global financial services market leader. Continue reading Allianz Appoints MaritzCX as Partner for Their New Global Customer Experience Programme
CardEasy confirmed on G-Cloud 11
CardEasy ‘keypad payment by phone’, Syntec’s secure payment service for contact centres, has been confirmed as a G-Cloud 11 listed service from 2 July 2019. Continue reading CardEasy confirmed on G-Cloud 11
8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes
8×8, a leading cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide announced the availability of 8×8 Express, a complete business phone system that empowers emerging businesses to quickly and seamlessly establish a professional identity, for purchase exclusively on 8×8’s e-commerce platform. Continue reading 8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes