Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist

PRESS RELEASE: Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions announced it has been chosen as a finalist for the 2014 Minnesota Business Ethics Awards. The MBEA, organized by the Center for Ethical Business Cultures and the Society of Finance Service Professionals, recognized nine finalists within the Minnesota business community that exemplify, raise the bar and promote ethical conduct for the benefit of the workplace, marketplace and community. Continue reading Spanlink Selected as 2014 Minnesota Business Ethics Awards Finalist

Capgemini Wins “Next Generation” Process Excellence Award for its Business Process Outsourcing Services

PRESS RELEASE: Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that its ‘Creating Change Friendly Environment: Lean Model Office’ approach has been awarded the “Next Generation” Process Excellence Project Award by The Process Excellence Network (PEXN). This award, presented to Capgemini’s BPO team in Poland, recognizes projects that have demonstrated significant business impact in new, cutting edge areas of process excellence. Continue reading Capgemini Wins “Next Generation” Process Excellence Award for its Business Process Outsourcing Services

Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

PRESS RELEASE: Satmetrix, the world’s leading provider of Net Promoter software, today announced the availability of Satmetrix Standard, the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Continue reading Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

NewWave Agrees to Long-Term Extension for Converged BSS with NetCracker

PRESS RELEASE: NetCracker Technology announced today that NewWave Communications has agreed to a long-term extension for its converged BSS and customer self-service solutions. NewWave Communications provides cable TV, broadband and voice services to consumers and businesses in the Southern and Midwestern United States. Continue reading NewWave Agrees to Long-Term Extension for Converged BSS with NetCracker

Evolve IP Offers First Certified Interoperable Mitel & Broadsoft Unified Communications (UC) Solution

PRESS RELEASE: Today Evolve IP™, The Cloud Services Company™, announced that its award-winning UC solution now integrates Mitel MiVoice 5320e, 5330e, 5340e and 5360 IP business telephones with Evolve IP’s Broadsoft-based, industry-leading unified communications and contact center software. Mitel IP business telephone-certified interoperability, a first for this line of Mitel phones, is available through Mitel’s nationwide partner channels and network of VARs. Continue reading Evolve IP Offers First Certified Interoperable Mitel & Broadsoft Unified Communications (UC) Solution

Voxeet Selects Voxbone to Continue the Global Expansion of its Audio Conferencing Service

PRESS RELEASE: When it’s time to join an audio conference, people want two things: a reliable connection and instant access. A new relationship between Voxeet and Voxbone provides users in over 50 countries with an industry-first combination of dependability and ease of use. Continue reading Voxeet Selects Voxbone to Continue the Global Expansion of its Audio Conferencing Service

Ealing Hospital NHS Trust migrate their clinical systems’ integration to a new PAS

PRESS RELEASE: Ealing Hospital NHS Trust (EHT) has used Ascribe’s integration consultancy services to provide core development work to migrate their clinical systems’ interfaces from their existing McKesson “TotalCARE” PAS and “eGate” integration engine to the CSC/Silverlink iCS PAS used by the North West London Hospitals NHS Trust (NWLHT). Continue reading Ealing Hospital NHS Trust migrate their clinical systems’ integration to a new PAS

Almost Half of SMBs Will Switch to Their Primary Communications Service Provider for Cloud Solutions if Offered Bundles of Traditional and Cloud Services

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today released new global research that explores small- to medium-sized businesses’ (SMB) cloud services consumption and purchasing patterns. The research identifies an opportunity for communications service providers to capitalize on this fast-growing segment by offering cloud-based services and bundling them with traditional communication services. Continue reading Almost Half of SMBs Will Switch to Their Primary Communications Service Provider for Cloud Solutions if Offered Bundles of Traditional and Cloud Services

Bulgaria’s Mobiltel and Amdocs Win Global 2014 Outsourcing Excellence Award

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, and Mobiltel (Mtel), the largest mobile service provider in Bulgaria, are the joint winners of the “Best Going the Extra Mile” category in the global 2014 Outsourcing Excellence Awards. These awards recognize the world’s best managed services relationships, highlighted by the implementation of best practices and the achievement of compelling value. Amdocs was also a winner of the 2013 and 2012 Outsourcing Excellence Awards, in partnership with customers. Continue reading Bulgaria’s Mobiltel and Amdocs Win Global 2014 Outsourcing Excellence Award