Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This release focuses on keeping customers engaged and loyal across the entire customer journey, easily crossing conversational boundaries and providing real-time visibility, collaboration, and control of agents and teams. Continue reading Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels