Fonality Introduces Streamlined Pricing and Packages and Announces the General Availability of Heads Up Display (HUD) Web Client

PRESS RELEASE: Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced a reimagined product portfolio which consolidates all product lines under one code base and the brand name Fonality. Starting today, it offers three streamlined editions of the solution with a choice of deployment and pricing model. Continue reading Fonality Introduces Streamlined Pricing and Packages and Announces the General Availability of Heads Up Display (HUD) Web Client

CorvisaCloud Secures $30 Million in Funding

PRESS RELEASE: Cloud-based communications provider, CorvisaCloud, LLC., today announced that it has secured $30 million in funding from parent company Novation Companies, Inc. (OTCQB: NOVC). The additional capital will be devoted to expanding CorvisaCloud’s sales, marketing and operational development efforts and potential acquisitions. The funds will also be used to accelerate product development and customer acquisition of CorvisaCloud’s CorvisaOne™ contact center software products and platform. Continue reading CorvisaCloud Secures $30 Million in Funding

Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

PRESS RELEASE: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its client BSkyB, the UK’s leading entertainment and communications company. Continue reading Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

Azzurri brings Eptica email and knowledge management capabilities to Callmedia contact centres

azzurri logoPRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of cloud and managed communication services, has today launched the Eptica Connector for its Callmedia multi-channel contact centre solution. The Eptica Connector enables Azzurri to seamlessly integrate the email and knowledge management capabilities of Eptica’s market leading multichannel customer engagement suite with any contact centre, either as an on-premise solution, an Azzurri managed service, or as an option in the newly-launched ICON Communicate cloud. Continue reading Azzurri brings Eptica email and knowledge management capabilities to Callmedia contact centres

Inside Sales Organisations Can Rapidly Improve Sales Results with Noble® for Sales Cloud Fast Start

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announces the launch of its Noble® for Sales Cloud Fast Start solution. Noble for Sales Cloud provides integration between the Noble® Enterprise contact centre platform and the world’s leading enterprise cloud computing and CRM platform, from Salesforce.com – allowing inside sales departments to generate more contacts and achieve improved efficiency and productivity. Continue reading Inside Sales Organisations Can Rapidly Improve Sales Results with Noble® for Sales Cloud Fast Start

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact centre. Continue reading Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

Vizolution launches into pension market as solution to advice issues

Vizolution logoPRESS RELEASE: Vizolution has launched its screen sharing solution vScreen into the pensions sector as a solution for the 13 million people promised free and impartial advice by the Chancellor in the recent budget announcement. As part of his shake up of the annuity market, the Chancellor promised that that all people on defined contribution plans will no longer be forced to buy an annuity. Under these plans, he promised that everyone will be offered free and impartial advice. Continue reading Vizolution launches into pension market as solution to advice issues