TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact centre and customer service KPIs. Continue reading TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centres. Continue reading Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service
Vonage, a global business cloud communications leader, has won the Light Reading Leading Lights award for the Most Innovative Business Cloud Service. Vonage received the award for its Vonage Business Cloud (VBC) platform. Continue reading Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service
AI Chatbot helps The Cyber Helpline fight nationwide cyber crime
Victims of cyber crime can now call on help from an AI chatbot as well as experienced cyber crime agents, thanks to The Cyber Helpline, the first nationwide cyber crime support service. Continue reading AI Chatbot helps The Cyber Helpline fight nationwide cyber crime
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience
Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner. Continue reading Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience
Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels
Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This release focuses on keeping customers engaged and loyal across the entire customer journey, easily crossing conversational boundaries and providing real-time visibility, collaboration, and control of agents and teams. Continue reading Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels