Tag Archives: Adtech

Adtech Global Expands Verint Workforce Optimization Suite in the Cloud via Stratx

PRESS RELEASE: Adtech Global announced it is enhancing  existing cloud-based version of Workforce Optimization (WFO) technology from Verint® Systems Inc, named StratxTM (strat-ix). StratxTM, formerly known as SKY, is the Adtech Global solution that enables contact centers to host WFO applications in a cloud environment while still controlling their own ACD/PBX. Adtech Global launched this managed service in the spring of 2013 with an initial set of Verint WFO functionality. Under this announcement, StratxTM now includes Speech Analytics, Text Analytics and Customer Feedback software as part of the SaaS environment. Continue reading Adtech Global Expands Verint Workforce Optimization Suite in the Cloud via Stratx