Tag Archives: Alcatel-Lucent

Alcatel-Lucent and Videotron to enhance customer service experiences of Internet access subscribers in Canada

PRESS RELEASE: Alcatel-Lucent is deploying its Motive Customer Experience Management (CEM) Platform with Videotron, a leading Canadian provider of telecommunication services, to efficiently identify and resolve customer’s potential equipment problems. Continue reading Alcatel-Lucent and Videotron to enhance customer service experiences of Internet access subscribers in Canada

Three new features added to release of Alcatel-Lucent OpenTouch Suite 2.1.1

PRESS RELEASE: The new release of the Alcatel-Lucent OpenTouch® Suite 2.1.1 adds three key services to its Unified Communications solution. The release includes a new web client, new WebRTC conferencing capability and a first of its kind NFC solution for the office. These enable the benefits of real-time collaboration across all users, anywhere – using their preferred device. Continue reading Three new features added to release of Alcatel-Lucent OpenTouch Suite 2.1.1

CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and operators announced a collaboration with Alcatel-Lucent to offer large enterprises technologies enabling communications services over virtually any network, any device and any application, and across all facets of the enterprise—including office workers, remote workers, call centers and retail outlets. Continue reading CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

Nuvola partnership with Red Box Recorders offers first seamless product and services value-add for ShoreTel, Alcatel-Lucent and Microsoft Lync partners

PRESS RELEASE: Nuvola Distribution, a specialised communications company and service value added distributor, has extended its range of solutions for contact centres by signing a partnership agreement with Red Box Recorders, a global voice and data recording specialist. The agreement is the first for Red Box with a distributor offering deep technical and services capability to ShoreTel, Alcatel-Lucent, and Microsoft Lync partners. Continue reading Nuvola partnership with Red Box Recorders offers first seamless product and services value-add for ShoreTel, Alcatel-Lucent and Microsoft Lync partners

Alcatel-Lucent and Etisalat to give customers in UAE greater control over their service

PRESS RELEASE: Alcatel-Lucent and Etisalat, the UAE’s leading telecommunications company, have signed an agreement to deploy Alcatel-Lucent’s Motive Customer Experience Management (CEM) portfolio for Etisalat’s mobile and fixed-line customers in the UAE. The agreement was signed at the recent Mobile World Congress in Barcelona. Continue reading Alcatel-Lucent and Etisalat to give customers in UAE greater control over their service

Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology

Alcatel-Lucent Enterprise announced that it has been selected by Fingal County Council, one of the largest county councils in Ireland, to install its next generation Unified Communication and Collaboration solution, OpenTouch. Working with Alcatel-Lucent and NextiraOne Ireland, the new solution will enable the council to better inform and support residents during an emergency, reduce communications costs, and meet its future mobility needs while at the same time improve employee collaboration.  Continue reading Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology