Tag Archives: Aspect Software

Aspect Software introduces Aspect Mentor for real-time speech analytics

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, today announced Aspect Mentor, a real-time speech analytics application that enriches customer interaction quality monitoring and data usability. Aspect Mentor monitors voice with speech detection across the contact centre and automatically sends guidance notifications and intelligent response alerts, based on detected or omitted speech, to agents and supervisors.  Continue reading Aspect Software introduces Aspect Mentor for real-time speech analytics

Costs, complaints and customer satisfaction are driving jobs re-shoring trend, says Aspect Software

aspect-logo-std-full-RGBThe re-shoring of traditionally outsourced business processes by UK companies is not a new trend, but it is gathering pace, driven in part by the need to deliver high quality customer experiences, says Aspect Software (Aspect). The latest figures from PwC say that if this trend continues, 200,000 new jobs could be created in the UK by 2024, following EE’s decision to create 1,000 new jobs by moving its contact centres to Britain from the Philippines.  Continue reading Costs, complaints and customer satisfaction are driving jobs re-shoring trend, says Aspect Software

Aspect Software Adds CrossRealms as Latest North America Channel Partner

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions announced the addition of CrossRealms, a leading managed solutions and systems integrator as a new North America channel partner. Continue reading Aspect Software Adds CrossRealms as Latest North America Channel Partner

Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions and TantaComm, a leading global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, today announced the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Continue reading Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014

aspect-logo-std-full-RGBTaking inspiration from the retailing industry, Aspect Software is showing delegates at Connected Business 2014 how every market can go omni-channel – from financial services to utilities – in an increasingly consumer-driven world. For the first time, visitors to the show will see how their customer service can embrace the concept and strategy of omni-channel, as Aspect showcases the fruits of its acquisitions throughout 2013. Continue reading Aspect takes ‘omni-channel’ beyond retail at Connected Business 2014

Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement

Call centre MOTs set to expire as only half do annual checks

aspect-logo-std-full-RGBLast year, Ofcom fined several companies for breaching silent and abandoned call rules, including its biggest fine yet of £750k to one firm. A recent survey of contact centre professionals by Aspect Software has discovered that almost two in five senior contact centre professionals in the UK admit that they are not, or they don’t know whether they are currently Ofcom compliant. Continue reading Call centre MOTs set to expire as only half do annual checks

Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Voxeo, an Aspect company, has been awarded the 2014 Best Hybrid Cloud Solution award from the Cloud Awards Program. Voxeo, also as a finalist in Best Cloud Infrastructure category, was selected for its low latency, strong security and reliability. The Cloud Awards program celebrates the brightest and the best in Cloud Computing. Open to organizations across the globe, the Cloud Awards is the first and largest recognition platform of its kind.  Continue reading Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

UK’s largest independent contact centre looks to growth through Aspect Software collaboration

The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software (Aspect) to improve efficiency and productivity across 1,000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce optimisation software across multi-channel & omni-channel services.  Continue reading UK’s largest independent contact centre looks to growth through Aspect Software collaboration

Consumer hounding declines, but more needs to be done, says Aspect Software

Following Ofcom’s announcement that it had observed a significant decrease in silent, abandoned and nuisance calls, customer engagement expert, Dave Ogden commented that, while such improvements should be seen in a positive light, the job is far from complete.  Continue reading Consumer hounding declines, but more needs to be done, says Aspect Software

Aspect Software and Capita IT Services announce channel partner agreement

Leading customer contact specialist, Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s complete customer experience portfolio of technology software to customers in the UK.  Continue reading Aspect Software and Capita IT Services announce channel partner agreement

Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Lodha Group, the largest real estate company in the India, will implement Aspect® Unified IP® 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.  Continue reading Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience