PRESS RELEASE: Transera, the Customer Engagement Analytics in the cloud company announced the first Statistical Performance Analytics for contact centers that provides reliable predictions on agents’ future performance and customers’ needs and propensities based on historical agent and customer activity data. Using months of data, Transera can match the customer with the best available agent for the desired business outcome. Continue reading Transera Taps Into Big Data Analytics to Optimize Customer Interactions
PRESS RELEASE: Apigee launched a major new version of Apigee Insights, its big data analytics platform that now enables enterprises to increase customer satisfaction and revenue by predicting and immediately adapting to the needs of individual customers – at scale. Continue reading Apigee Launches Predictive Big Data Analytics Platform
PRESS RELEASE: TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO’s flagship Service Assurance solution includes major data processing and storage enhancements to boost operators’ efficiency and Quality of Service (QoS). Continue reading TEOCO pioneers Big Data in Service Assurance with Netrac 8
PRESS RELEASE: SAS® Analytics in the cloud is helping Lenovo transform itself into the industry’s leading consumer-driven company.
Lenovo is running powerful big data analytics software from SAS, the global leader in analytics (per IDC and Forrester), on the public cloud infrastructure of Amazon Web Services (AWS). The computer manufacturer is combining insights from its own data with unstructured data, such as social media, product reviews, customer forums, call center logs and online chat sessions. Continue reading SAS® Analytics in the cloud helps Lenovo hear voice of customers
Pitney Bowes Inc. announced a new release of its flagship Spectrum™ Technology Platform, providing integrated data quality, data integration, master data management (MDM) and analytics capabilities to help organizations address their Big Data challenges from one, unified platform. This agile and flexible platform is designed to help organizations extract more value from their data to drive greater profitability, reduce risk and deliver more personalized and contextually relevant customer experiences. Continue reading Pitney Bowes Adds Enhanced Big Data Management Capabilities to its Spectrum™ Technology Platform
PRESS RELEASE: Vocalcom, world leader in contact centre software solutions, is announcing today that it has partnered with TapCrowd, an innovative mobile apps platform, creating the opportunity to simultaneously power intuitive mobile customer experiences and radically improve contact centre performance. Continue reading Vocalcom Break Boundaries, Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Software Suite