Tag Archives: CALLPROMISE

CALLPROMISE Awarded US Patent for Callback and Virtual Queuing Technology

PRESS RELEASE: CALLPROMISE, the leading provider in cloud-based callback and virtual queuing technology announced that the United States Patent and Trademark Office (USPTO) has issued the company a patent for a virtual queuing technique that provides businesses an affordable and scalable solution that highlights a company’s respect for callers’ time. The patent validates the company’s innovative methodology, which promotes call center management efficiencies and significantly improves the customer service experience. Continue reading CALLPROMISE Awarded US Patent for Callback and Virtual Queuing Technology

CALLPROMISE Expands Market, Improves Customer Satisfaction One Callback at a Time

PRESS RELEASE: CALLPROMISE, the leading provider in cloud-based callback and virtual queuing technology, announced a partnership with one of its major competitors, Akron, Ohio-based Virtual Hold Technology (VHT), to bring better solutions to all industries that rely on strong customer service to survive. The partnership aims to help businesses and call centers improve customer satisfaction by eliminating the headaches of hold music and long wait times. Continue reading CALLPROMISE Expands Market, Improves Customer Satisfaction One Callback at a Time

Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings

PRESS RELEASE: Virtual Hold Technology (VHT) has been the leader in enterprise virtual queuing and callback solutions since developing the technology 20 years ago. Now, the company is extending its callback solutions into the cloud for small to mid-sized business contact centers through an investment in CALLPROMISE. Continue reading Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings