Tag Archives: cloud

3CLogic unveils new Reporting and Scripting Platforms for its updated Cloud-based Contact Center Solutions

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact centre solutions, today announced its 5.0 software release in which it unveiled its new market-leading Athena Reporting framework, Iris scripting engine, and additional product upgrades. The software release comes at a time when the contact centre industry is undergoing a huge technological overhaul, as companies are increasingly adopting cloud-based contact center solutions to replace traditional premise-based options. Continue reading 3CLogic unveils new Reporting and Scripting Platforms for its updated Cloud-based Contact Center Solutions

8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it was awarded “Best Midmarket Solution” at the Midmarket CIO Forum, an exclusive gathering of CIOs who have an immediate need to evaluate technologies and gain actionable insight to help them in their role as IT leaders of their midmarket organizations. Continue reading 8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum

Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

PRESS RELEASE: Zingaya, provider of VoxImplant, the real-time communication platform for mobile and Web app developers, has selected Voxbone to help its customers connect to local telephone networks around the world. VoxImplant provides voice and video communication services for many types of applications including softphones, click-to-call, automated surveys, cloud contact center or PBX, cloud IVR, call tracking, and much more. Continue reading Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada

EnghousePRESS RELEASE: Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada. Continue reading TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada

AltiGen Launches Management Portal for MaxCS Private Cloud

PRESS RELEASE: AltiGen Communications, Inc., a leading provider of premise and cloud-based IP-PBX and Contact Center solutions announced the availability of its web-based service ordering and management portal for MaxCS Private Cloud services. The new portal simplifies the ordering process for MaxCS Private Cloud services and provides a centralized dashboard for authorized AltiGen partners to track and manage all of their cloud customers. Continue reading AltiGen Launches Management Portal for MaxCS Private Cloud

Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution

inContact-hi-rezPRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact centre agent optimization tools, today announced that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact centre workforce efficiency and reduce operational costs.​ Continue reading Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution

Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced that KC Integrated Services, a full-service transportation and supply chain solutions provider for North America and beyond, has implemented 8×8 cloud communications across its geographically distributed organization, which spans 14 locations in Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada. Continue reading Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications

Enghouse Interactive enhances Outbound Dialer Solution

EnghousePRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call centre solutions, has added to its portfolio Cloud and premise based outbound dialing and messaging solutions. In recent years there have been significant increases in the use of automated outbound communication technology. Many industries use this technology to execute critical, high-volume business processes, while delivering a great customer experience in areas such as payment and appointment reminders, surveys, emergency alerts, debt collections, fraud notifications and political campaigns. Continue reading Enghouse Interactive enhances Outbound Dialer Solution

SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns

PRESS RELEASE: SDL announces new cloud-based solution capabilities across two key pillars of the SDL portfolio: SDL Social and SDL Campaigns. The latest release within SDL’s Customer Experience Cloud (CXC) continues the ongoing focus on cloud delivery and provides enhanced capabilities for digital marketers. New features allow marketers to incorporate past buyer activities, while arming them with insights into future behaviors to intelligently structure more impactful and engaging marketing campaigns, greatly increasing the return on investment. Continue reading SDL strengthens its Customer Experience Cloud with new releases of SDL Social and SDL Campaigns

Dimension Data Extends Cloud Unified Communications Strategy To Include Cisco Hosted Collaboration Solution

PRESS RELEASE: Dimension Data, the $5.8 billion global ICT solutions and services provider, today announced that it is extending its portfolio of cloud-based Unified Communications (UC) services to include Cisco Hosted Collaboration Solution(HCS). Dimension Data’s strategy is designed to utilize its expertise in UC and cloud to empower enterprises to realize the full benefits of the cloud, regardless of their stage of cloud UC adoption.  Continue reading Dimension Data Extends Cloud Unified Communications Strategy To Include Cisco Hosted Collaboration Solution