PRESS RELEASE: Confirmit announces the launch of Confirmit Genius™, an innovative software solution for text and social media analytics. Confirmit Genius provides a powerful addition to Confirmit’s suite of solutions for Customer Experience, Employee Engagement and Market Research. Continue reading Confirmit Genius™ Unearths Hidden Truths in Social Media and Free-Form Content
PRESS RELEASE: Mobile technology, social media and multi-modal research have been the most positive technological developments in Market Research over the past decade, but firms have been challenged by disruptive elements including DIY surveys, data privacy and the displacement of fixed-line telephony during that time. Continue reading 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research
PRESS RELEASE: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions. Continue reading Confirmit Announces 2014 Best Use of Feedback Solutions ACE Awards Winners
PRESS RELEASE: In its March issue, SURVEY Magazine presented its 2014 Top Technology Trendsetters. This year’s list featured 12 technology leaders changing the research industry, including Terry Lawlor, Confirmit’s EVP of Product Management. Continue reading Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine
PRESS RELEASE: Confirmit has today announced the release of Version 18 (V18) of its award winning Confirmit Horizons solution for Customer Experience, Employee Engagement and Market Research. Continue reading Launch of Confirmit SmartHub™ powers market leading innovations in new SaaS release
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that JTN Research has placed Confirmit at the center of its business development plans with a further three year investment in the solution. Continue reading JTN Research Extends Commitment to Confirmit to Support Triple-Digit Growth and Major Expansion
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced today that TMC, a global, integrated media company, has named Confirmit MyMobile a CUSTOMER 2014 Product of the Year Award winner. Continue reading Confirmit Wins CUSTOMER Magazine 2014 Product of the Year Award
Confirmit today announced Version 3.0 of its award winning mobile App, SODA – The Survey On Demand Application. Confirmit SODA enables enterprises and Market Research agencies to capture in-the-moment feedback from respondents, whether they are consumers or employees, providing unbeatable insights into experiences.
Version 3.0 features extensive new programme and field management capabilities that can radically optimise the effectiveness and efficiency of Market Research operations. Additional enhancements include an expanded push notification system to help field researchers stay in constant contact with their home base, and real-time views of staff location based on continuous GPS tracking.
This development signals a change in the mobile research arena, as the channel matures and client fieldwork and mobile agent programmes grow into the tens of thousands, with consumer mobility at an all-time high. SODA 3.0 powers seamless programme management and improved productivity, ultimately optimising the speed and quality of data collection and analysis.
Danni Findlay, Director, Marketing Sciences Limited, comments: “We have every confidence in Confirmit’s SODA mobile App and are currently using it to optimise work flow and drive efficient operations in one of our major projects. We use MobileMR to implement one of the UK’s largest Customer Experience programmes with Tesco, which provides each individual Tesco store with insight into how its store performs on key measures. With 1 million interviews under our belt in the last year, we know that using MobileMR, based on Confirmit SODA, has allowed Tesco to react quickly to customers’ wants and needs.”
“The key to a successful mobile research programme is the ability to have a comprehensive view over a multitude of projects, and to be able to balance effort and resources across ever shifting priorities,” explains Terry Lawlor, Confirmit’s EVP Product Management. “With SODA 3.0, Confirmit provides managers and lead researchers with unprecedented real-time insight into their networks of agents and their devices, including how teams are progressing against targets, and with sophisticated quality checks on the work being completed.”
Confirmit is the leading global software provider for Market Research, Customer Experience and Employee Engagement. Its leading-edge mobile applications power millions of surveys each year, with over 15 million survey responses gathered on the SODA platform in 2013 alone.
About Marketing Sciences
Marketing Sciences is a major research company conducting qualitative, quantitative, digital and sensory research for clients around the world. It is the trusted research adviser to some of the world’s leading brands – delivering clear direction through clever thinking.
Part of the Creston Group, the company has a proven track record in delivering innovative, insightful and bespoke solutions which add real value for its clients. Visit http://www.marketing-sciences.com/customer-satisfaction-research/ for more information.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu , Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs. Continue reading Beehive Research Continues to Innovate with Confirmit