Tag Archives: contact centre

Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

AS LogoAltitude Software, a leader in unified customer interaction solutions, has released a new white paper aimed at helping businesses to achieve customer engagement using real time analytics in the contact centre. Continue reading Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

Contact Centre as a Service: The Seven most popular myths about Cloud Contact Centres Dispelled

Klaas van der Leest, UK Managing Director, Intelecom dispels 7 myths about contact centres in the cloud

Cloud computing is here to stay and cloud providers are quick to quote the benefits of this new phenomenon including minimal upfront expenditure, payment per month, scalability plus application management including software and platform upgrades dealt with remotely. However, many in the contact centre world see mainly the negatives and cite seven common myths as reasons not to migrate to Contact Centre as a Service (CCaaS) with a cloud-based contact centre solution. So let’s take a look at those myths so you can make a more informed decision about the benefits of CCaaS.  Continue reading Contact Centre as a Service: The Seven most popular myths about Cloud Contact Centres Dispelled