Tag Archives: customer engagement

Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India

Verint LogoVerint® Systems Inc. announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market. Continue reading Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India

Multinational appliance manufacturer selects eGain Cloud to power multichannel customer engagement

logo_egaineGain, the leading provider of cloud-based customer engagement solutions announced that a leading European home appliance manufacturer has selected eGain to unify customer engagement across international markets and brands. Continue reading Multinational appliance manufacturer selects eGain Cloud to power multichannel customer engagement

Vital Statistics for Customer Engagement in 2014

A good customer engagement strategy is well respected, but we don’t always give enough recognition to the individuals who deliver it. @DaviesHickman inspires clients to leverage consumer behaviours, customer data, communication technologies and employee capabilities for customer engagement. Davies Hickman presented Consumer Trends for 2014 at NCED13 in Birmingham.  Continue reading Vital Statistics for Customer Engagement in 2014