Tag Archives: Ember Services

Claims Management Company EMCAS chooses Ember Managed Analytics to underpin compliance and its service to clients

PRESS RELEASE: Leading claims management company, EMCAS, has appointed customer management consultancy Ember Services to operate a managed analytics service across its 170-strong contact centre team to ensure compliance and service excellence for its clients. Ember’s Agent Analytics service will apply advanced speech analytics technology to monitor calls made by EMCAS’ UK contact centres and those of its business partners. Continue reading Claims Management Company EMCAS chooses Ember Managed Analytics to underpin compliance and its service to clients

Ember appoints finance director to steer growth and financial rigour across its growing group of companies

PRESS RELEASE: Ember Services, has appointed a senior finance professional to oversee finance and support functions across its growing group of businesses.  Steve Tinkler joins Ember from the international transport consultancy Steer Davies Gleave, where he spent three years strengthening the financial structures of an international business with operations in 11 countries and four continents.  In addition to managing the consultancy’s global finance team, Steve advised the Executive Board on strategic growth issues and sat on the Board of its North American subsidiaries. Continue reading Ember appoints finance director to steer growth and financial rigour across its growing group of companies

Ember establishes training division to address business skills and change agenda

PRESS RELEASE: Customer Management Consultancy Ember Services has established a new training division that will help clients build strong people skills and change management capabilities within a customer management environment that is being transformed by channel evolution and technological advances. Continue reading Ember establishes training division to address business skills and change agenda

Helping companies adapt to stay ahead of fast-changing customer management challenges delivers strong growth for Ember

PRESS RELEASE: Developments in customer management, marked by rapid change and increased opportunities to drive value from better engagement with consumers, have enabled substantial growth for customer engagement specialists Ember, which has recorded double growth in each of the five years since it was founded in 2010. For the 2014/5 financial year Ember more than doubled its revenues and added 16 new major brand names to its client community while extending significant relationships with existing clients. Continue reading Helping companies adapt to stay ahead of fast-changing customer management challenges delivers strong growth for Ember

Key appointments boost Ember’s consultancy team

PRESS RELEASE: Customer management consultancy, Ember Services, has responded to growing demand for its services with two key appointments to its consultancy team. Nigel Bareham, who comes to Ember from Vodafone, will specialise in the development of customer strategies across online, voice and social channels. Greg Latton joins Ember as a commercial specialist, bringing wide-ranging experience from the public and private sector, having worked on some of the UK’s most prestigious procurement programmes. Continue reading Key appointments boost Ember’s consultancy team

Ember Services Named 2014 Avaya DevConnect New Partner of the Year

PRESS RELEASE: Customer Management consultancy, Ember Services has been named as the Avaya DevConnect New Partner of the Year for 2014. The award was presented to Ember’s Head of Analytics, David Naylor, at the International Avaya User’s Group meeting, (IAUG) Converge 2014, by Jon Alperin, Director, Avaya DevConnect, on 29 April, in Dallas, Texas. Continue reading Ember Services Named 2014 Avaya DevConnect New Partner of the Year

Outsourcing is being transformed by the digital revolution

PRESS RELEASE: Just as the digital revolution continues to change the ground rules in customer engagement, it is also changing the shape and scope of customer management outsourcing. This is the key finding in a new Serco and Ember Services whitepaper which suggests a seismic shift is taking place in the perception of what outsourcing can deliver, how it needs to be contracted and how it should be assessed. Continue reading Outsourcing is being transformed by the digital revolution