Tag Archives: First Direct

Abandoning passwords is a step forward for frictionless customer engagement in banking

PRESS RELEASE: Two major banks have announced in the past week that they are to drop passwords for telephone banking and instead use voice recognition technology in a bid to secure personal data and reduce the risk of fraud. This week, Barclays Bank announced its rollout of the authentication method, following First Direct’s own news that it would be the first bank in the UK to do so. Continue reading Abandoning passwords is a step forward for frictionless customer engagement in banking