Tag Archives: INI

Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration

PRESS RELEASE: Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software announced their partnership to streamline agent desktop integration for contact center solutions built upon the powerful Avaya Aura@ Experience Portal (AAEP) platform with the synTelate® desktop application designed for inbound, outbound, and blended contact center environments. Continue reading Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration