PRESS RELEASE: KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans. Continue reading Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy
PRESS RELEASE: New research commissioned by customer service specialists KANA® Software, A Verint® Company (NASDAQ: VRNT), suggests poor customer service is eroding consumer loyalty and confidence in retail brands. Continue reading Poor Customer Service is Eroding Customer Loyalty to Retail Brands
PRESS RELEASE: Research commissioned by customer service specialists KANA® Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.
Sabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre technology solutions with the addition of innovative agent desktop, integration and web experience solutions from KANA Software. Continue reading Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio
Verint® Systems Inc. announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place February 3.
“Since its formation on February 1, 1994, Verint has been committed to delivering Actionable Intelligence® solutions that enable organizations to capture big data, glean insights from the data and then operationalize those insights throughout the organization,” says Dan Bodner, CEO, Verint. “Behind Verint’s success over the past 20 years has been our Actionable Intelligence vision, strategy involving innovative analytical solutions, customer-centric culture, and highly dedicated and talented workforce.” Continue reading Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software
Verint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014. Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers