Moxie Software announced the availability of Moxie Concierge on THINK Marketing, a new one-stop destination for marketers to gain knowledge, learn skills and ultimately drive a digital transformation within their business. Moxie Concierge is used in retail, travel, high tech, and financial services enterprises to increase customer conversions and retention by intelligently engaging customers via self-service, chat and email throughout the online customer journey. Continue reading Moxie Concierge Now Available on the IBM THINK Marketing
PRESS RELEASE: Black Friday and Cyber Monday are just days away, marking the official beginning of the 2014 holiday shopping frenzy. A new study commissioned by Moxie Software, Inc. reveals that the number one reason why some consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. Moxie’s study surveyed more than 2,500 consumers about their online shopping plans and preferences for the upcoming holiday season. Continue reading Holiday Commerce Study Reveals Online Shoppers Would Spend More If Brands Proactively Engage
PRESS RELEASE: A new study commissioned by Moxie Software, Inc. reveals that 62% of survey participants expect live chat to be available on mobile devices, and 82% would use it. Moxie’s study surveyed more than 2,100 U.S. residents about their online and mobile shopping habits, and identified the rising trend of live online chat for sales and support assistance. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent. Continue reading New Study Shows 62% Of Shoppers Want To Chat With Brands On Mobile Devices To Ease Online Holiday Shopping
Moxie Software, Inc. today announced the company’s new Web Self-Service knowledge solution. Featuring a responsive design, the solution allows enterprises to offer relevant and consumable information to constantly connected customers – across desktops, smartphones and tablets.
Moxie Software, Inc. announced that Sports Endeavors, Inc., the world’s largest soccer specialty retailer, has selected Moxie™ to engage fans across the entire customer journey, supporting them with sales and service inquiries. Sports Endeavors is a retail market leader selling soccer, rugby and lacrosse items to players and fans. Continue reading Sports Endeavors Teams Up With Moxie To Engage Global Sports Fans
Following the announcement of Rebecca Ward as president and CEO, Moxie Software, Inc. today announced that it has acquired the technology from SimplyBox, Inc. The acquisition will further extend the capabilities of Moxie allowing enterprises to anticipate customer intent, connect with customers in real-time and engage using the most appropriate communication channel across devices. Continue reading Moxie Acquires SimplyBox’s Real-Time, In-Context Technology; Extends Its Capabilities To Change The Way Digital Commerce Is Done
Moxie Software, Inc., the leading provider of customer centric enterprise social software, today announced the appointment of Rebecca Ward as Moxie Software’s new president and CEO. Former CEO Tom Kelly will continue to serve on the board of directors. Continue reading Moxie Software Names Rebecca Ward As New President And CEO