Tag Archives: NelsonHall

NelsonHall identifies Serco as a leader for multi-channel Customer Management Services

NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), (‘Overall’ market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.  Continue reading NelsonHall identifies Serco as a leader for multi-channel Customer Management Services