Tag Archives: Netop

Netop Updates Live Chat Software for Better Customer Communication

PRESS RELEASE: Netop released an update to Netop Live Guide, the company’s text, audio and video chat solution for customer engagement. Used by customer service and technical support teams around the world, Live Guide helps companies deliver better, faster and more personalized service with live chat. The new version provides improved communication to mobile customers and enhanced integration to ZenDesk Inc.’s leading cloud-based customer service platform. Continue reading Netop Updates Live Chat Software for Better Customer Communication

Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

PRESS RELEASE: Netop has released a new version of Live Guide, the popular live chat software used by customer service and technical support teams to deliver better, faster service and support. Combining text, audio and video chat in one intuitive platform, Netop Live Guide provides the routing, reporting and remote assistance tools that companies depend on to efficiently manage high volumes of customer inquiries during the holiday season and beyond. Continue reading Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

Netop Unveils Improved Online Chat Tools for IT and Customer Service

PRESS RELEASE: Netop has released a new version of Live Guide, the online audio, video and text chat solution designed for use by customer service and tech support teams. With Live Guide, support teams can bring a higher level of personalized service and faster call resolution for their end users. Continue reading Netop Unveils Improved Online Chat Tools for IT and Customer Service