Tag Archives: OnviSource

OnviSource Announces Strategic Partnership with Social Strategy1, Integrating Social Media with Omni-Channel Voice of Customer and Contact Center Workforce Optimization

PRESS RELEASE: OnviSource announced that it has integrated the social media platform of Social Strategy1 with its new enterprise and contact centre social media solution called OnviSocial™. Offered as software products, cloud or managed services, OnviSocial offers a comprehensive set of social media management capabilities, including social media capture, engagement, and analytics; as well as automated quality monitoring and assurance of the agents involved with the social media channels. Continue reading OnviSource Announces Strategic Partnership with Social Strategy1, Integrating Social Media with Omni-Channel Voice of Customer and Contact Center Workforce Optimization