Tag Archives: OpenSpan

Pegasystems Acquires Robotic Automation Software Provider OpenSpan

PRESS RELEASE: Pegasystems announced the acquisition of Atlanta, GA-based OpenSpan, a privately held software provider of robotic process automation (RPA) and workforce analytics software. OpenSpan uses robotic automation to ease the burden on customer service representatives (CSRs) by automating routine desktop tasks, thus increasing employee productivity and job satisfaction. Continue reading Pegasystems Acquires Robotic Automation Software Provider OpenSpan

OpenSpan Named a TAG Top 40 Innovative Technology Company

PRESS RELEASE: The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced OpenSpan Inc. as one of its Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2016 Georgia Technology Summit (GTS) on March 17, 2016, at the Cobb Galleria Centre. Continue reading OpenSpan Named a TAG Top 40 Innovative Technology Company

eBay Enterprise Optimizes Omnichannel Customer Experience Using OpenSpan Automation Solutions

PRESS RELEASE: OpenSpan announced that eBay Enterprise is leveraging OpenSpan solutions to drive process and technology improvements that enable agents to deliver world-class customer experience for eBay Enterprise’s retail clients. Continue reading eBay Enterprise Optimizes Omnichannel Customer Experience Using OpenSpan Automation Solutions

Intradiem Announces Strategic Partnership with OpenSpan

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces announced a strategic partnership with OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions. The partnership extends Intradiem’s capabilities to leverage agent- and employee-level data to help organizations create enterprise-wide, real-time frontline workforces that span the contact center and back office. Continue reading Intradiem Announces Strategic Partnership with OpenSpan

New Business Growth Drives Expansion of OpenSpan Global Services

PRESS RELEASE: OpenSpan announced the expansion of its Global Services organizations as the result of increasing new client wins and existing customer expansions. An industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, this move is to deliver implementation, technical and business consulting and educational services, as well as post-implementation customer support. Continue reading New Business Growth Drives Expansion of OpenSpan Global Services

OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation

PRESS RELEASE: OpenSpan introduced its new OpenSpan Automation 7.0 suite of solutions designed to accelerate automation, agile desktop and robotics solution development. Leveraging the newest agile desktop and interaction framework components, organizations can build more robust automation and agile desktop solutions that support transformation projects designed to minimize costs and increase revenue. Continue reading OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation

Enterprise Transformation Fuels 2014 Record Growth for OpenSpan

PRESS RELEASE: OpenSpan announced record-breaking revenues for fiscal year 2014. For fiscal year 2014, the company recognized a 25 percent increase in revenues over the previous year and a 128 percent growth rate over the last three fiscal periods. These results mark the fifth consecutive year of record revenues for OpenSpan. Continue reading Enterprise Transformation Fuels 2014 Record Growth for OpenSpan

OpenSpan Posts 12-Month Trailing Revenue Record

PRESS RELEASE: OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced record revenues for the trailing 12-month period ended March 2014. The company realized a 100 percent increase in the adoption of its cloud-based activity intelligence and desktop automation over the previous quarter. Continue reading OpenSpan Posts 12-Month Trailing Revenue Record

OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil

PRESS RELEASE: OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell and support its desktop automation and analytics products to the Brazilian market. Based in São Paulo, Istmo is a respected technology consulting firm with a successful 17-year track record with many of the top contact center and telecommunications companies in Brazil. Continue reading OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil