Tag Archives: Parature

Microsoft evolves its customer-centric solutions with new Parature release

PRESS RELEASE: Microsoft Corp. on Wednesday announced the Spring ’15 release for Parature from Microsoft, adding new capabilities that empower brands and organizations to deliver engaging customer self-service solutions across applications, channels and devices. This new release emphasizes productivity for customer service professionals by delivering insights “above the service queue” to help agents quickly understand, diagnose and resolve issues that customers may face. Continue reading Microsoft evolves its customer-centric solutions with new Parature release

Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM

Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver amazing customer experiences.  Continue reading Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM