Tag Archives: predictive dialler

Hostcomm Enables Business Process Automation in Call Centres

Hosted IP services provider Hostcomm announced how its predictive dialler API can be used to connect with CRM databases, making Business Process Automation more accessible for call centres.

By automating key processes, call centres – or any business – can reduce costs and improve efficiency. Now, with the possibility of full CRM database integration, businesses can go beyond basic click to dial and screen pop functionality to fully realise the potential of business process automation. Continue reading Hostcomm Enables Business Process Automation in Call Centres