Tag Archives: Q-Suite

Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction to the top of a queue when there is a necessity to handle a priority call. In a multi-channel contact center, when calls and emails are routed to the agents based on queue priority using skills-based-routing, this offers an additional degree of flexibility to defer working on a ticket, handle a priority voice call, and revert back to the ticket. Continue reading Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control

Q-Suite Offers new contact centre enhancements to its Web Services API

Indosoft Inc., the developers of Q-Suite, announces enhancements to its web services API for enabling real-time access of the contact center ACD activity data for CRM applications. The web service API calls have also been extended to support JSON and YAML along with XML. With this, a CRM application can now invoke appropriate web service calls to pull on-going call information and agent activity details. Continue reading Q-Suite Offers new contact centre enhancements to its Web Services API