Tag Archives: Red Box Recorders

Booking.com chooses Red Box as Global Recording Partner

PRESS RELEASE: Booking.com B.V, the world leader in booking accommodation online, has chosen Red Box Recorders to deliver a voice and data recording solution capable of improving its business performance and supporting extensive growth plans in Europe, Asia Pacific and the United States. Continue reading Booking.com chooses Red Box as Global Recording Partner

Cancer Research UK Improves Customer Experience with Red Box Recorders

PRESS RELEASE: Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre in Oxford. The call recording solution will also be used to assist in the training and development of staff and to ensure regulatory compliance when taking card payments. Continue reading Cancer Research UK Improves Customer Experience with Red Box Recorders

Cancer Research UK Improves Customer Experience with Red Box Recorders

PRESS RELEASE: Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre in Oxford. The call recording solution will also be used to assist in the training and development of staff and to ensure regulatory compliance when taking card payments. Continue reading Cancer Research UK Improves Customer Experience with Red Box Recorders

Red Box Secures Major Global Deal with Tradition

PRESS RELEASE: Red Box Recorders, the leading voice and data recording specialist, has secured a major global contract with Tradition – one of the world’s leading brokers. Under the terms of the deal Red Box Recorders will be responsible for recording over 8,000 channels of communications throughout the Americas and the UK. It follows a comprehensive tender process and is one of the largest deals of its kind in the marketplace. Continue reading Red Box Secures Major Global Deal with Tradition

Hexagon Housing unlock the potential of call recording and put residents first

PRESS RELEASE: With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support services to vulnerable client groups for more than 20 years. Managing over 4,000 properties, three independent care homes and dealing with multiple contractors and repair specialists, Hexagon Housing handles over 1,500 inbound calls a week. Continue reading Hexagon Housing unlock the potential of call recording and put residents first

FCM Travel Solutions Invests in Customer Service

PRESS RELEASE: FCm Travel Solutions, a market leading corporate travel management company, has announced that it has significantly improved its customer service following a decision to invest in a new voice recording system. The company chose Red Box Recorders Quantify Suite to record and store calls from its four Singapore offices in a move designed to ensure contact centre staff provide excellent customer service at all times. Continue reading FCM Travel Solutions Invests in Customer Service

Red Box Recorders successfully completes interoperability testing with Mitel MiVoice Business

PRESS RELEASE: Red Box Recorders, a leading voice and data recording provider, announced that version 3B of Red Box Quantify Recording Suite has achieved Mitel®-Approved Test (MAT) Recertification with Mitel MiVoice Business unified communications software. Continue reading Red Box Recorders successfully completes interoperability testing with Mitel MiVoice Business

Red Box Recorders Unveils New Positioning Designed to Support Further International Growth

Red Box Recorders, the leading voice and data recording specialist, has unveiled its new corporate positioning and logo, which have been designed to better represent the company as it continues to significantly expand its global presence. The company strapline has evolved from ‘Simpler smarter voice’ to ‘The smart choice’ highlighting the company’s changing position as a market leader. Continue reading Red Box Recorders Unveils New Positioning Designed to Support Further International Growth

EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio

EarthBend announced that it has added Red Box call recording solutions to its portfolio. Red Box provides solutions for compliance, coaching & training, service quality control, evidence gathering, dispute & complaint resolution, staff protection, and verification. EarthBend is proud to offer additional options to their partners who have customers that utilize call recording for adherence to state & federal laws (i.e. PCI, FDCPA, SEC etc.).  Continue reading EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio