Tag Archives: routing

Aria Announces Support for Genesys SIP Server and Routing Data Analytics in Visualizer

PRESS RELEASE: Aria Solutions announces a new release of Aria Visualizer 1.7, an analytics application that can now analyze Genesys SIP Server messaging and detailed block-by-block interaction flows to present a comprehensive view of all customer interaction data and resolve issues faster. Continue reading Aria Announces Support for Genesys SIP Server and Routing Data Analytics in Visualizer

LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it has acquired UserEvents, Inc. and its flagship product CxEngage, a contextual routing engine that can aggregate and process events on any social, web, mobile or voice channel in real time. This follows LiveOps’ announcement of $30 million in debt funding, as well as the formation of two separate LiveOps corporate entities, also announced today.  Continue reading LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center