Tag Archives: Royal Bank of Scotland

Royal Bank of Scotland Engages IBM Watson For Cognitive Insights to Better Serve Customers

PRESS RELEASE: IBM and Royal Bank of Scotland announced the first pilot with customers of ‘Luvo’ a cognitive chat bot that allows people to interact with an AI-powered platform. Luvo leverages IBM Watson Conversation, a cloud-based cognitive service, to enhance the customer service experience. The bank will begin making Luvo accessible via its webchat service in December, starting with around 10 percent of Royal Bank customers in Scotland that use webchat, helping to answer specific queries on everything from ‘How do I authorise my card to be used overseas?’ to ‘How do I update my home address with the bank’? Continue reading Royal Bank of Scotland Engages IBM Watson For Cognitive Insights to Better Serve Customers

RBS selects decisioning and analytics from Pegasystems to help it reach its goal of becoming the number one UK bank for customer service

PRESS RELEASE: Pegasystems has been selected by Royal Bank of Scotland (RBS) for customer decisioning. RBS will use Pega to ensure every customer interaction is consistently personalised, relevant, and contextual across all journeys and channels. The capability to serve customers this way is a key component in achieving the bank’s stated aim of becoming the “best bank for customer trust, advocacy, and service by 2020.” Continue reading RBS selects decisioning and analytics from Pegasystems to help it reach its goal of becoming the number one UK bank for customer service