PRESS RELEASE: Just as the digital revolution continues to change the ground rules in customer engagement, it is also changing the shape and scope of customer management outsourcing. This is the key finding in a new Serco and Ember Services whitepaper which suggests a seismic shift is taking place in the perception of what outsourcing can deliver, how it needs to be contracted and how it should be assessed. Continue reading Outsourcing is being transformed by the digital revolution
Tag Archives: Serco
Serco signs £70m services contract with Lincolnshire County Council
PRESS RELEASE: Serco, the international service company, is delighted to confirm that it has signed a new contract to provide a range of business process and contact centre services for Lincolnshire County Council, delivering savings of more than £14m over five years. Continue reading Serco signs £70m services contract with Lincolnshire County Council
NelsonHall identifies Serco as a leader for multi-channel Customer Management Services
NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), (‘Overall’ market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers. Continue reading NelsonHall identifies Serco as a leader for multi-channel Customer Management Services
New City Centre Jobs for Council Partnership
March will see Hull City Council’s new partnership with Serco create 17 new city centre jobs for the contact centre, as the 300300 number continues to receive an unprecedented number of calls. Continue reading New City Centre Jobs for Council Partnership
Protecting & Growing Sales in a Multi-Channel World – New Serco Whitepaper
“Using insight and foresight to add value to the customer experience will open up exciting new sales opportunities and minimise lost revenue in the world of self-service,” says Serco’s Service Design Director, Andrew MacDonald. Continue reading Protecting & Growing Sales in a Multi-Channel World – New Serco Whitepaper