Tag Archives: Sinclair Voicenet

SVL Business Solutions Invests In Liquid Voice

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions. Continue reading SVL Business Solutions Invests In Liquid Voice

Sinclair Voicenet Awarded Nationwide Support Contract By Ageas Retail

PRESS RELEASE: Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major contract for the maintenance and support of all NICE solutions across its Glasgow, Stoke and Bournemouth sites. They include recording, quality management, advanced real-time and workforce management applications. Continue reading Sinclair Voicenet Awarded Nationwide Support Contract By Ageas Retail

Sinclair Voicenet Extends Commitment To Apprentice Programme

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre applications, has announced that Ewan Spark has become the latest recruit to its apprentice programme. He starts his apprenticeship programme working with the company’s service desk team where he will be responsible for providing support to customers and liaising with service engineers who are strategically located across the UK. Continue reading Sinclair Voicenet Extends Commitment To Apprentice Programme

Sinclair Voicenet Launches New Long Term Storage And Playback Solution For Historical Audio Recordings

PRESS RELEASE: Sinclair Voicenet has announced the immediate availability of SmartVoice Replay. This new solution enables organisations operating in regulated market sectors, where the long term retention of audio transactions is required, to consolidate the long term storage of historical audio transactions onto a single, up to date platform. SmartVoice Replay will deliver operational benefits to a wide range of organisations including public safety, financial services, trading floors, contact centres and outsourcers. Continue reading Sinclair Voicenet Launches New Long Term Storage And Playback Solution For Historical Audio Recordings

Sinclair Voicenet Expands Applications Expertise With New Appointment

PRESS RELEASE: Sinclair Voicenet has appointed Christopher Ayton as Applications Consultant.  In this new role he will consult with customers in a wide range of market sectors including local government, public safety and enterprise contact centres, to help them extract maximum value from their installed solutions.  He will also provide pre-sales support for system upgrades and new installations. Continue reading Sinclair Voicenet Expands Applications Expertise With New Appointment

Sinclair Voicenet Partners With VEI To Install Call Recording Solutions In Republic Of Ireland

PRESS RELEASE: Sinclair Voicenet is partnering with VEI (Voice Engineers Ireland), a leading Dublin-based provider of unified communications, IP telephony and wireless technology. Together, the two organisations will focus on the installation and support of call recording and advanced applications to organisations operating contact centres in key market sectors including financial, local government, public safety and security across the Republic of Ireland. Continue reading Sinclair Voicenet Partners With VEI To Install Call Recording Solutions In Republic Of Ireland

Sinclair Voicenet Deploys New Real-Time Process Optimisation Solution At Ageas Retail Intermediary

PRESS RELEASE: Ageas Retail Intermediary has unveiled one of the UK’s most successful deployments of the Real-Time Process Optimisation solution from NICE Systems. Supplied and supported by Sinclair Voicenet, the UK’s longest established specialist provider of contact centre solutions, the system is helping to significantly speed up telephone-based transactions to increase agent productivity and is already putting Ageas Retail Intermediary on course to achieve significant savings over the next five years. Continue reading Sinclair Voicenet Deploys New Real-Time Process Optimisation Solution At Ageas Retail Intermediary

Sinclair Voicenet Wins Enterprise Business Partner Of The Year Award For EMEA by NICE Systems

PRESS RELEASE: This prestigious award was presented by Benny Einhorn, President NICE Systems EMEA and Omer Fuchs, Director of Business Partner Programmes at NICE Systems’ recent Partner Conference which took place in London on June 16th. The event was attended by key business partners from across the EMEA region. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Contact Centre market. Continue reading Sinclair Voicenet Wins Enterprise Business Partner Of The Year Award For EMEA by NICE Systems

Marsden Building Society Deploys SmartVoice ViewPoint To Enhance Customer Service Delivery

PRESS RELEASE: Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted solution has been deployed at Marsden’s headquarters in Nelson, Lancashire where it is being used to capture the opinions of customers relating to products and services immediately after calling the company’s contact centre. Continue reading Marsden Building Society Deploys SmartVoice ViewPoint To Enhance Customer Service Delivery