Tag Archives: SOH

Please Press 1 consumer champion Nigel Clarke to work with SOH to improve phone automated service of UK’s leading businesses

PRESS RELEASE: Expert in service communications SOH today announced that it is working with consumer champion Nigel Clarke at Please Press 1. The move is aimed at helping SOH’s customers improve the service that they provide for callers to their contact centres who use their automated service systems, also known as IVRs. Initially SOH will use Please Press 1’s ‘Phone Rage Index’ data on the IVRs of more than 350 of the UK’s leading companies to help to optimise the design of their clients’ systems. Continue reading Please Press 1 consumer champion Nigel Clarke to work with SOH to improve phone automated service of UK’s leading businesses