Tag Archives: Sparkcentral

Sparkcentral Launches the New Standard in Reporting for Social Customer Service

PRESS RELEASE: Sparkcentral launched their newest version of the Sparkcentral Customer Engagement Platform. As customer care on social channels grows and matures, the need for advanced customer and agent insights prompted the leading social customer engagement solution to build powerful reporting and analytics functionality. Continue reading Sparkcentral Launches the New Standard in Reporting for Social Customer Service

Sparkcentral Partners with Twitter to Unveil New Customer Service Products

PRESS RELEASE: Sparkcentral announced it is working closely with Twitter to develop technology solutions for advancing social customer service. This strategic alliance introduces the industry’s first customer engagement platform to seamlessly transition a public Tweet to a private Direct Message and collect Net Promoter and customer satisfaction scores within Twitter. Continue reading Sparkcentral Partners with Twitter to Unveil New Customer Service Products

Sparkcentral Unveils Spring ‘15 Edition

PRESS RELEASE: Sparkcentral announced the Spring ‘15 edition of its real-time customer engagement platform, featuring stronger automation, flexible workflow and integrated workforce management for social in the enterprise contact center. As customer support organizations grow increasingly reliant on social interactions, Sparkcentral Spring ‘15 is a keystone for generating fast, accurate and thorough replies to each individual, on every channel. Continue reading Sparkcentral Unveils Spring ‘15 Edition